How does this work?
1. Place an order through www.moderntrees.com. When you check out, you will be redirected to Paypal, though you do not have to use a Paypal account to buy a family tree. Just follow the steps on the checkout page.
2. Download the excel template for the family tree you want. A download link is available for each tree. Click on the tree you want and look in the product description for the link.
3. Send your completed excel file to firstname.lastname@example.org (or if you are on a mac, a Numbers file will work too.)
Please allow 1-2 weeks to complete your custom family tree. When the file is ready, we will send you a digital proof to make sure everything looks correct. Once approved, we will print it and ship it!
How much is shipping?
Shipping is $10 for national orders, $15 for
Canada. When checking out, select your country and click on "update total" to see your adjusted cost.
How long does it take to get my family tree?
When we receive your order and your completed excel file, we will send you a digital proof within 1-2 weeks (usually within 1 week depending on volume). Once approved, allow another 1-2 weeks for printing and shipping. As we are based in New York, expect shipping to take a bit longer if you live out west.
Do you sell framed family trees?
We do not currently offer framed prints. However, most of our prints have been designed to fit common frame sizes. Many are a perfect fit for IKEA frames such as the 20x20 RIBBA, VIRSERUM or NYTTJA frames for the Sunburst designs and 20x9 RIBBA frame for the Lineage designs. If you are looking for a custom size, contact us.
How do I get my genealogy information?
There are many online resources such as familysearch.org and ancestry.com. Parents, grandparents, and family members are always a good place to start as well.
What if I am missing names in my genealogy?
There are a couple of ways to handle this. If the parents of "Jon Doe" are unknown, you can still say "Mr. Doe" and "Mrs. Doe." Alternatively you can simply put "Name Unknown." These two options help the sunburst design look more complete. You can leave it blank as well if that is your preference. If only a few names are missing this can still look fine. Essentially it comes down to personal preference.
What is your refund policy?
If you change your mind about your purchase, a refund can be issued within 60 days of purchase via Paypal. However once the design has been approved and printed, we cannot offer a refund at that point in time. If something is wrong with the print itself, let us know and we will do everything we can to fix it.
Who designed these?
I am a graphic designer living in New York city. Here is a link to my design portfolio: Michael Allen. If you would like to contribute ideas or collaborate, I'd love to hear about it. I think we've only scratched the surface.